Our Ethical Standards

At Efficiency 1st, we make home improvements seamless and straightforward. Here’s what to expect when working with us:

✅ Meet with a Third-Party Energy Consultant or Sales Representative
- A knowledgeable representative will walk you through available products and services, helping you select the best solutions for your home.

✅ Choose the Products & Services That Fit Your Needs
- We offer tailored energy-saving solutions, including insulation, HVAC upgrades, and smart home technology.

✅ Discuss Pricing
- Our team typically provides a total project price rather than a line-by-line cost breakdown. If you require additional details, please consult with your representative, as itemized pricing is not available on the backend.

✅ Explore Payment Options
- Choose between cash payment or flexible financing options that fit your budget.

✅ Contract Signing
- All agreements are signed securely through DocuSign or another e-signature platform, ensuring you receive a copy for your records.

✅ Contract Submission to Efficiency 1st
- Once signed, the contract is sent to our project coordination team for review and processing.

✅ Welcome Call from Our In-House Team
- We will confirm your project scope, pricing, and next steps, answering any questions before scheduling installation.

✅ Pre-Installation Energy Audit
- Before installation, an energy audit will be conducted to confirm that the selected products match your home’s true needs and will deliver the expected savings. This step ensures maximum efficiency and compliance with rebate qualifications.

✅ Schedule Installation
- Our team will coordinate your installation date(s), which may take one or multiple days depending on the project scope.

✅ Project Installation
- Our in-house or partnered professional contractors will complete the installation while following all local and federal requirements.

✅ Post-Installation Energy Audit
- After installation, we conduct a final energy audit to measure the actual energy savings and performance improvements. This ensures that your upgrades are delivering the promised efficiency gains.

✅ Job Completion & Financing Verification (For Financed Projects)
- If financing was used, we will complete a job verification call with the finance company to confirm that the work was completed.

✅ Warranty Certification
- Once your project is complete, we will provide all applicable warranty certificates for your records.

✅ Follow-Up Check-In
- Seven days after installation, we will follow up via call or text to ensure everything is running smoothly and address any additional questions.

✔ DONE! Enjoy your new home improvements with confidence!

At Efficiency 1st, we take pride in our honest and transparent approach to sales and contracting. Our mission is not just to sell but to provide real, effective solutions that enhance your home’s comfort, energy efficiency, and overall value.

We partner with independent third-party sales organizations, which are authorized to offer our services but are not direct affiliates of Efficiency 1st, LLC.

Sales representatives should never misrepresent themselves as employees of Efficiency 1st. Our team remains committed to clear, ethical communication and ensuring every homeowner receives accurate and honest information.

Our Commitment to Transparency

At Efficiency 1st, we believe in clear, honest communication with every homeowner. We want to ensure you have all the necessary information to make informed decisions about your home’s energy efficiency upgrades.

We Want to Be Clear:

✅ No Guaranteed Savings
Neither we nor our third-party sales partners guarantee savings of any kind. Any potential tax credits, rebates, or incentives are subject to approval by government agencies or utility companies, not Efficiency 1st.

✅ We Do Not Represent the Government or Utility Programs
Efficiency 1st does not work for, represent, or guarantee any tax credits, rebates, or money back from any state, federal, or utility program.

✅ We Are Not a Lender
Efficiency 1st is not a direct lender and cannot make decisions or guarantees regarding financing approvals, rates, or terms. All financing approvals are determined solely by the lending institutions we work with.

For North Carolina Residents

If you are pre-approved through the North Carolina state rebate program, Efficiency 1st can work with you to guarantee your eligible rebates. Our team will ensure that your home upgrades align with program requirements, maximizing your savings and securing the rebate funding you qualify for.

💡 Want to check if you qualify? Contact us today to learn more about the North Carolina rebate process and how we can help!

We ensure that all installations meet the highest quality standards and comply with local and federal regulations.

• Installations are performed by our in-house team or by carefully selected third-party contractors who meet all licensing and permitting requirements.

• Every project follows strict compliance with state and federal building codes to ensure safety, reliability, and efficiency.

Many energy-efficient home improvements may qualify for federal tax credits. While we cannot guarantee eligibility, you can learn more by visiting:

🔗 Energy Star Federal Tax Credits

To claim a tax credit, homeowners typically need to file IRS Form 5695 with their tax return. We encourage you to consult with a tax professional to determine eligibility.